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Head Of Information & Systems Management Unit, Nairobi, Kenya

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Organization: Food and Agriculture Organization of the United Nations (FAO)

Country: Kenya

City: Nairobi

Office: FAO Kenya

Closing date: Monday, 4 October 2021


Head of Information & Systems Management Unit

Job Posting: 20/Sep/2021

Closure Date: 04/Oct/2021, 9:59:00 PM

Organizational Unit : FRSOM

Job Type: Non-staff opportunities

Type of Requisition : Consultant

Grade Level : N/A

Primary Location: Kenya-Nairobi

Duration : 11 Months

Post Number : N/A

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

FAO is committed to achieving workforce diversity in terms of gender, nationality, background, and culture

Qualified female applicants, qualified nationals of non-and under-represented member nations, and person with disabilities are encouraged to apply

Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct and to uphold our values. FAO has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and FAO, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination

All selected candidates, therefore, will undergo rigorous reference and background checks

All applications will be treated with the strictest confidentiality

The incumbent may be re-assigned to different activities and/or duty stations depending on the evolving needs of the Organization

Organizational Setting

This position is located in Nairobi, Kenya with missions to Somalia as required

Reporting Lines

Under the overall supervision of the FAO Representative in Somalia, direct supervision of the Head of Strategy and Resource Mobilization and under guidance from CIO Division

Technical Focus

The consultant will lead and manage the team in developing, designing and maintaining the main FAO Somalia software systems. She/he will work in close coordination with all Heads of Unit in Programme and Operations as well as with Compliance, IT, Communications, FSNAU, SWALIM and other relevant units.

Tasks and responsibilities

Core Information and Knowledge Management Functions

Guide the FAO Somalia Management Information System development and maintenance

Lead the development of the Beneficiary Information Management System’ (BIMS) front end

Contribute to defining the implementation workflow of cash-based interventions to ensure a timely and tailored development of the beneficiary ecosystem in all its components, in close consultation with FAO Somalia Head of Programme and Head of Emergency

Work with the Information Management Analyst to regularly collect and share implementation data to maximize the exchange of information within FAO Somalia and contribute to programme planning, implementation and reporting.

Compile, analyse and disseminate FAO information products for internal and external audiences (e.g. IM dashboard, reports, briefs, charts, infographics, response highlights, advocacy materials), in collaboration with the communication officer and wider Strategy and Resource Mobilization Unit.

Work with the IM Analyst and the Data Visualization Expert to transform key data into user-friendly tables to share with all units.

Monitor and ensure corporate FAO (FAO main webpage and FAO emergencies page) and Inter-Agency platforms (i.e. Reliefweb)

Reflect accurate information, and contribute dynamic content in close collaboration with the Communication Officer.

Oversee the compilation and production of monthly 3Ws reports for the Food Security Cluster

Oversee the compilation and production of monthly 5Ws reports for the Protection Cluster

Represent FAO at the Information Management Working Group (co-hosted by OCHA and REACH), and collaborate with counterparts in other partner agencies to improve the consistency and timeliness of information disseminated

Keep abreast of best practices in IM area at internal and inter-agency level

Respond to various inquiries and information and data requests internally and externally

Coordinate efforts to make data available and accessible in a self-service model through various systems; FMT, Dashboard and Middleware

Lead and coordinate automation of data and information flow from disparate sources to Dashboards, 3Ws, 5Ws and other reports in FMT and Middleware

Develop a digital innovation strategy and follow through to ensure implementation. Coordinate with management so that the strategy leads to improved performance of IM unit in terms of automation of processes and innovation

Coordinate development, review and updating of various Standard Operating Procedures (SOPs) for example on data protection, e-voucher workflow and mobile money workflow

Core Information Systems Functions

Coordinate and lead the design, development and maintenance of the main FAO Somalia software systems:

 Beneficiaries MIS ecosystem: main application and database (FMT), beneficiaries verification and entitlement distribution mobile application (BiMo), beneficiaries registration mobile application (ODK-Biometrics and KOBO-Biometrics), beneficiaries registration and verification laptop based system (BITS NGO)  Fleet management system  Bulk SMS sender and data collection portal (FRISC)  Weather information monitoring (DIGNIN)  FAO Somalia contacts system  Compliance Complaints and Feedback System (CoCO)  Third Party Monitoring tool (TiMO)  Human Resources module (HR module)  Financial Management Module (FMM)  Middleware

Continue the design and development of the systems and innovations already defined, mainly: Beneficiaries Information Management System (BIMS), AAP application – including two way SMS feedback mechanism and Interactive voice response (IVR), facial recognition integration in the database, BiMo and ODK, 10 fingerprints scanner integration, implementation dashboards, API integration with the corporate systems GRMS and/or IMIS, pilot of WFP Scope.

Coordinate and lead design, development, testing and deployment of additional beneficiary biometric registration and verification modalities like voice recognition

Represent FAO Somalia in engagements and discussions with other FAO officers and headquarters regarding development and adoption of new systems, technologies and tools, for example GRMS API

Lead research into and review of systems and applications for automation of work processes in FAO Somalia, for example UNPP (UN Partnership Portal) or IPQ (Implementing Partner Prequalification Module) for automation of implementing partners’ pre-qualification process. Recommend and follow-up adoption of such technologies to relevant FAO offices

Tags architect business management cash based interventions continuous improvement data collection data processing data protection data visualization financial management fleet management food security gap analysis human resources information management information security information systems journalism knowledge management knowledge sharing management information systems mobile money oral communication political science programme planning project management resource mobilization social sciences transparency undss

In collaboration with other staff; develop, review and update important presentations to both internal and external stakeholders like donors and partners

Lead and coordinate the Digital Villages initiative and other projects that have a digital or technological bearing. Ensure that FAO Somalia is a front runner in similar activities that position the office well for selection now and in future to implement new digital innovation initiatives

Coordinate the setup and remote management of implementing partners devices (laptops, tablets, smartphones and fingerprint scanners) for beneficiary registration and verification

Research & Development of software and hardware innovative solutions, such as iris scan and facial recognition

the participation of IM staff in training implementing partners on the use of beneficiaries MIS ecosystem (i.e. during beneficiary registration and verification)

Ensuring that all software development is in alignment with FAO Software Development standards as well as industry best practices

Advocate for and facilitate the use of data standards and common platforms by Programme, Operations and Finance Unit staff.

Conduct continuous knowledge gap analysis in IM ensuring lessons learned in the use of the systems are incorporated into guidance and eventual training material.


Minimum Requirements

University degree in Political Science, Economics, Statistics, Information Management or Journalism, Business Management, Social Sciences or other relevant field.

Five to seven years or more of postgraduate professional experience in a relevant field of work, with a background and interest in international humanitarian development

Working knowledge of English and limited knowledge (level B) of another FAO language: Arabic, Chinese, French, Russian, Spanish

FAO Core Competencies

Results Focus



Building Effective Relationships

Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

Basic knowledge of FAO organizational policy and procedures related to programme, IM and emergency procedures

Demonstrated written and oral communication skills and experience in data processing, analysis and report writing for senior management, preferably in FAO environment

Demonstrated leadership and managerial experience with multi-cultural teams

CISSP certificate or equivalent

Strong understanding of the humanitarian architecture. Strong analytical skills with the ability to analyse and interpret information and draw out the key messages

Project management experience related to development and/or maintenance of Management Information Systems

Relevant professional experience preferably in programme, analysis, reporting in humanitarian work

Strong oral and written communication skills, able to clearly articulate insights to stakeholders in FAO

UNDSS Information Security Awareness – Advanced;

Certified in Data Protection (CDP) or equivalent;

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency


FAO does not charge any fee at any stage of the recruitment process (application, interview, processing)

Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list

Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/

For more information, visit the FAO employment website


To apply, visit the recruitment website at Jobs at FAO and complete your online profile. Incomplete applications will not be considered. Only applications received through the recruitment portal will be considered.

We encourage applicants to submit the application well before the deadline

If you need help please contact: Careers@fao.org





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