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ICT Specialist – ICT Infrastructure, Nairobi, KENYA

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Organization: United Nations Office for Project Services (UNOPS)

Country: Kenya

City: Nairobi

Office: UNOPS East Africa Hub Nairobi

Closing date: Wednesday, 27 October 2021

Background Information – Kenya Multi Country Office (KEMC)

Located in Nairobi, Kenya, the Kenya Multi Country Office manages a growing portfolio of engagements, including associated strategic and operational risks. The KEMC sub-region currently consists of an established Operation Centre in Nairobi/Kenya which manages a portfolio of engagements in multiple countries in East and South Africa. This includes primarily transactional projects in partnership with the Nairobi based UN Agencies, UN-Habitat and UNEP, and multiple ‘operational’ projects in Kenya, Uganda, Tanzania and several island states.

Background Information – Job-specific

The Bureau of International Narcotics and Law Enforcement Affairs (INL) of the US Department: of State is actively engaged in Kenya’s efforts to professionalize its national police service. INL supports three Kenyan entities (henceforth, the Entities) whose mandate is to bolster police accountability, through operational and technical assistance to the Internal Affairs Unit (IAU) of the National Police Service, the Independent Policing Oversight Authority (IPOA), and the National Police Service Commission (NPSC). The latter two bodies are civilian-staffed and provide external oversight of the police.

INL, in collaboration with UNOPS, IPOA, and an external vendor, has identified requirements for enhancements to the existing Case Management System (CMS) and implementation of a new Enterprise Resource Planning (ERP) system that will require engineering and technical services in support of networks, communication systems, applications and information systems that are currently operational, under development, requiring upgrades or theoretical.

Undertake technology assessments to support the continuous evaluation of current enterprise ICT Infrastructure environment;

Evaluate efforts against contracted deliverables;

Provide technical specifications in preparation/definition of technical and functional specifications of the IT enterprise infrastructure including and not limiting to data centres, power supplies/backups, software installations, firewalls and security concerns together with Logical Networking separation of concerns;

Prepare the related formal specification documents including and not limited to gap analysis, technical specifications and procurement solicitation documentation of the ICT enterprise Infrastructure Components;

Evaluate stakeholder organizations for skill and knowledge gaps and provide recommendations on topics and methods for capacity building activities; Procurement solicitation documentation will also include stakeholder organizational requirements (i.e. number of laptops required by its users, wireless requirements etc.);

Prepare assessments and designs together with associated reports and specifications of the ICT installations;

Calculate approximate quantities for purposes of solicitation of bids for the project;

Coordinate the timely issuance of drawings, specifications, quantities and respond to queries as required by design review;

Contribute to the review of existing ICT installations and associated infrastructure (civil and electrical) at the enterprise level of the entities to identify gaps and provide recommendations for the design and implementation phase;

Undertake full documentation of components, configuration and procedures for the installation of the ICT networks to ensure it conforms to UNOPS Design Standards and other associated International Codes and standards;

Contribute to technical plans and advice on feasibility and soundness of proposed approach;

Assist in technical aspects of the procurement activities of the ICT equipment and installation of the same as required;

Create and implement a training program on ICT infrastructure components and support the installation of the IT material delivered by INL;

Impact of result

The result of the work of the ICT Infrastructure specialist impacts directly on the delivery of services that satisfy the requirements of INL as well as the performance of the services implemented there. It will also ensure proper processes and methodologies are followed and implemented according to the latest industry standards. The incumbent is responsible for ensuring activities for all stakeholders are in line with the overall business targets and UN policies, rules, and regulations.

Advanced University degree (Master’s) or equivalent in Computer Science, Information Systems, Mathematics, Engineering, Statistics, or relevant field is required;

A Bachelor’s degree in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.

A minimum of five (5) years of progressively responsible experience in the field of information technology and/or telecommunications and systems; cvo45NK-CWdGXT

A minimum of two (2) years of experience in a large, enterprise environment at the international level is required;

A minimum of five (5) years of experience in network infrastructure assessment is required.

Fluency in English (write, read, speak) is required.

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization. (for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Please note that the closing date is midnight Copenhagen time

Applications received after the closing date will not be considered.

Only those candidates that are short-listed for interviews will be notified.

Qualified female candidates are strongly encouraged to apply.

UNOPS seeks to reasonably accommodate candidates with special needs, upon request.

Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types

This position is based in a family duty station.

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post

For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.

The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.

Recruitment/internship in UNOPS is contingent on the results of such checks.

Contract type: Individual Individual Contractor Agreement (IICA)

Contract level: I-ICA 2

Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’

For more details about the ICA contractual modality, please follow this link:https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

ITIL certification is desired



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