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IT Intern, Nairobi, Kenya

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Organization: Elizabeth Glaser Pediatric AIDS Foundation (EGPAF)

Country: Kenya

City: Nairobi

Office: EGPAF Nairobi, Kenya

” Sometimes in life there is that moment when it’s possible to make a change for the better.

This is one of those moments.”

-Elizabeth Glaser

Job Description

Title: IT Intern

Location: Nairobi

Reports To: Senior IT Officer

How will you fight for an AIDS-free generation?

Under the guidance of the Senior IT Officer, the IT Intern will be responsible for providing technical support to existing systems/applications within the foundation. He/she will also work with the IT team to ensure routine timely support to the users within the country. During the tenure, the intern will gain valuable experience in IT in a fast-paced environment.

No two days are alike at EGPAF, but what can you expect as a Title?

Hardware and Software

Keep an updated asset list of functional and Non-functional hardware.

Advice/commend on ICT hard/soft wares to be purchased based on EGPAF ICT minimum requirements.

Ensure IT Hardware is accounted for (confirmations to be done quarterly).

Ensure the surveillance CCTV cameras are running optimally.

Install biometric access control for accountability and security.

Ensure eset anti-virus application is installed and up to date with licenses.

Ensure installation of DPM (Data Protection Manager) to do routine data backups for all users.

Customer service and User support

Schedule one on one OJTs and share tutorials that show guidance and increase capacity to users on EGPAF IT systems.

Reduce time taken by to solve the common problems by documenting steps on how to solve it.

Ensure EGPAF IT Policy on password is implemented 100% on user accounts.

Enhance support remotely by installing TeamViewer/other remote management system to help on accessing PCs for easy troubleshooting.

Help users on cloud based solution on OneDrive; installation, configuration and use.

Internet Connectivity

Ensure maximum internet uptime and document internet downtime.

Continuously monitor internet speeds and liaise with ISP in case of huge variances.

Restrict unproductive usage of internet on other/entertainment URLs/websites that are not adding value to and not compliant to EGPAF ICT policies.

Pushing of policies/rules on internet usage in the firewall to control/redirect bandwidth on the most crucial resources like email, zoom, QB, EKMS.

Development goals

Undertake any related online IT certification courses.

To be successful, you will have:

Bachelor’s Degree / Diploma in Computer Science, or Information Technology.

Ability to prioritize workload and demonstrate outcomes on strict deadlines.

General hardware maintenance.

Good with basic application/ softwares.

Bonus points if you have:

Understanding of Single sign on application (OKTA) will be an added advantage.

Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) is on a mission to create a world where no mother, child, or family is devastated by HIV and AIDS, and we are making an impact. We are a proven leader in the global fight to end HIV and AIDS, and an advocate for every child to live a full and healthy life into adulthood. For more than 30 years, EGPAF has been a leader in meeting urgent needs in pediatric HIV and AIDS in the world’s most affected regions. We carry out our values of passion, innovation, teamwork, leadership, integrity, excellence and equity every day, while maximizing our impact in the communities we serve. Join us on our fight for an AIDS-free generation!

As a global, multinational and multicultural organization, EGPAF believes that diversity in the workplace enriches our work and enhances our impact and effectiveness. We believe that employees have the right to work in a climate of mutual respect and integrity that promotes dignity and respect for all, and that enables them to reach their full potential. The Foundation is committed to advancing diversity, equity, inclusion, and belonging (DEI&B).

EGPAF is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, gender or age. In addition to country law requirements, EGPAF complies with US laws governing nondiscrimination in employment in every location in which the Foundation has facilities.

The Foundation does not charge any fees at any stage of the recruitment process. If you are asked to pay a fee at any stage of recruitment, please contact fraud@pedaids.org .

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website: https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=PEDAIDS&cws=47&rid=2713