Home » IT OFFICER – Network Infrastructure Coordinator, International Consultant Level 2, Nairobi, Kenya

IT OFFICER – Network Infrastructure Coordinator, International Consultant Level 2, Nairobi, Kenya

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Organization: WFP – World Food Programme

Country: Kenya

City: Nairobi

Office: WFP Nairobi

Closing date: Monday, 28 February 2022



My WFP Story

“The fact that the work to be done would entail having a real-life impact on souls of people especially children and the urge to have a real-life positive impact to the lives of vulnerable populations was a major contributing factor in motivating me to work for WFP. There is great unmatched satisfaction in serving our beneficiaries and working in a highly multi-cultural environment such as WFP. It comes with great learning lessons.” IT Operations Officer

The United Nations World Food Programme (WFP) seeks individuals of the highest integrity and professionalism who share our humanitarian principles

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.


The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The WFP Regional Bureau for Eastern Africa (RBN) is based in Nairobi and provides strategic direction, technical guidance, resource mobilization, and management support to WFP operations and activities in ten countries: Burundi, Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, Sudan, South Sudan, and Uganda.


There are a number of key themes that the Business in Country Offices (COs) need to enable the Country Strategic Plans and the ongoing operations in the country. Strategically aligning the TEC organization in the field to these needs will ensure CO operations are set up for success. TEC committed to having a technical service that underpins the regional and country operations and ensures that all the WFP staff are enabled to do their day-to-day work efficiently and effectively.

In this context, under the supervision of the Senior Regional IT Officer (RITO) – and in accordance with WFP corporate IT standards/policies, the Network Infrastructure Coordinator (in collaboration with TEC Teams) will lead the planning, design, implementation, operation and optimization of the IT infrastructure services to support the field offices needs within the Region. He/She will be the technical lead for the rollout of ongoing corporate IT services/technologies.



Advanced university degree in Computer Sciences, IT Engineering, Mathematics, Physics or other relevant field, or First university degree with additional years of related work experience or training/courses.

Additional certifications related to Network Management is highly desirable


At least 6 years of professional experience in providing IT services/solutions, Networking and Telecommunications

Experience in IT environments, preferably in large international organizations

Significant level of ‘Hands On’ Cisco technology experience is required

Experience working in a team-oriented, collaborative environment, and good customer service orientation

Experience/Knowledge of WFP Corporate IT standards architecture/infrastructure would be an asset

Functional Skills & Knowledge/Competencies:

Good general IT skills with strong skill level in Networking and Telecommunications area.

Knowledge of information Systems Security, IT Infrastructure technologies

Conscientious and efficient in meeting commitments, observing deadlines and achieving results

Knowledge and Experience across Best Practice Methodologies such as ITIL would be an asset

Willingness and ability to travel domestically and internationally, as necessary.


Fluency in English

KEY ACCOUNTABILITIES (not all-inclusive)

Under the supervision of the Senior Regional IT Officer, and in collaboration with the Technology Division (TEC), the Regional IT Officer- Network Infrastructure Coordinator will be responsible for the following key duties: Tech lead for the delivery of ongoing new Corporate IT projects in Country Offices (COs)

Among those major projects it is worth mentioning:

SD-WAN deployment using Fortinet Secure SD-WAN devices

VSAT migrations from EMC/GE to MARLINK technology

Global service management tool (GSMT)

Coordination of UAS/Drones services

Contribute expertise and experience in representing the region in the Global Working-Group in charge of shaping the future of drone technology in the humanitarian space, concentrating on the thematic areas such as Ethics, Regulations and Operations, Imagery and Connectivity.

Advice and support the Country Offices (COs) on the use of drone technologies to support programme activities

Coordinate the rollout of Unmanned Aircraft System services to provides information for decision-making in emergencies and expand it gradually to steady-state operations.

Strategy and Planning

Designates direction for Network, Cybersecurity and Business Continuity, Telephony/UC and Audio/Video Conferencing, Servers/Application/Virtualization/Storage/Backup services in accordance with WFP corporate IT standards

Coordinate effective support from external contractors/partners and other UN agencies as necessary

Assist with IT contracts and budgets planning

Contribute to short- and long-term planning to meet requirements

Capacity planning – Develops and implements strategies to identify future business needs and corresponding services/technology capacity needs

Assesses IT performance to ensure that it meets the present and future needs of the business


Works with local/CO IT teams to support in IT requirements gathering

Determines requirements impact on existing infrastructure, processes and systems

Ensures proper communication/review of requirements and integration for impacted areas

Explains to non-SME’s how the proposed solution will support their requirements c7nNOc3 CWdPSh

Setup IT Infrastructures by leading the design, system configuration and coordinating system installation, documentation following corporate standards

Design and implementation of new solutions

Optimize existing IT systems to reduce costs and increase productivity

Advice on preparation of bids and IT services negotiation with Suppliers/Service-Providers


Advices and assists with the installation, configuration and maintenance of IT solution/system

Coordinates and leads major deployment and review of new, modified or enhanced system hardware and software components or services


Maximizes IT performance by monitoring performance, analyses and recommends the implementation of software or hardware changes – or fine tuning – to rectify any deficiencies or to enhance performance

Troubleshoots IT issues, schedules upgrade and collaborates with TECM Team on IT optimization

Support and administration of firewall environments in line with IT security policy

Upgrades IT equipment to latest stable firmware releases

Monitors network traffic to identify failures or to spot potential performance or bottleneck issues-and take corrective action where needed

Recommends IT design changes/enhancements for improved systems availability and performance

Audio & Video Conferencing

Lead the planning implementation, operation and maintenance of audio and video conferencing systems: advice and support set-up of multiple-point conferencing for meetings, sharing of documents, computer displayed information and whiteboard.

Coordinate and guide the Country Offices (COs) IT staff in the installation and operation of video-teleconferencing systems (VTC), liaise with HQ for the scheduling of VTC events and compliance to the defined corporate standard

Production Support


Provides 2nd Level support for major network related activities and incidents, including investigation of network issues and liaises with the IT Service Desk, Cybersecurity, Maintenance Teams and third-parties as necessary.

Troubleshoots, diagnoses, and resolves problems.

Documents problems and resolutions for future reference.

Policies, Processes & Standards

Ensure adherence to policies, processes and standards.

Cybersecurity and Business Continuity

Cybersecurity including management of Access Control, Antivirus/Antimalware software, behavioral analytics, data loss prevention, firewalls/UTM, Mobile devices security, access rights, password protection, Network segmentation, VPNs, Web-Security, Wired/Wireless security, Security information and Event management etc.

Assess risks, identifying critical IT service and system dependencies and define and implement cost- justifiable countermeasures/contingency plans

Guidance on the development of comprehensive disaster recovery plans

Vendor/Suppliers Management:

Works with vendors/suppliers to resolve IT problems

Support in negotiation efforts for contracts with external vendors/suppliers or individuals

IT Services Level Management (SLR/SLA) and review of Services Level Achievements against Service Level Agreement targets


Conducts technical research on IT upgrades and components to determine feasibility, cost, time required, and compatibility with current system

Evaluates, selects and implements tools to improve the quality and effectiveness for monitoring/administration tasks and enhance security levels


Other duties and responsibilities include, but are not limited to:


Advice and support Country Offices’ (COs) IT staff activities in the installation of IT’s auxiliary equipment such as power supplies, UPS units, Voltage Regulators, DC converters and various protection and remote control systems

Take the lead in the development of requirements and specifications for the procurement of critical/major Network equipment, spares and supplies

Design and delivery of in-house “basic” Training for CO staff working in the IT area- and recommendation of outsourcing Training where needed

Advice on Buy-or-Lease Decision, Make-Or-Buy Decision

Perform other related duties as required.


Type of Contract:

Short Term Contract

Duty Station:

Nairobi Regional Bureau, Kenya

Contract Duration:

11 Months

*The position is open to both Kenyan and Non-Kenyan nationals. Should the recommended candidate be a Kenyan, a national consultant contract (Special Service Agreement – SSA) will be offered.


February 28, 2022

Only shortlisted candidates will be contacted.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Website: https://career5.successfactors.eu/career?company=C0000168410P&career_job_req_id=157961&career_ns=job_listing&navBarLevel=JOB_SEARCH


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